Here at The House of Jewels, our customers are important to us and we want you to be happy with your purchase.
It is important that you inspect your goods as soon as possible after they have been delivered.
If you are not happy with an item and the item is not faulty, you have the right to return it within 14 days from the day you received it, in accordance with EU consumer law. The item must be returned in its original condition (the condition in which it was sold) and in its original packaging. You will be responsible for the cost of returning the goods to us. Once we receive the returned item, we will issue a full refund within 7 days using the original payment method.
Prior to returning the item, please contact us at [your email address here] and we will guide you through our returns process.
Goods Damaged in Transit:
If an item is damaged in transit, you must contact us at [your email address here] within 3 days of receiving the damaged item. We will arrange for the item to be returned and will either send you a replacement or issue a refund.
Return of Faulty Goods:
If you have received a faulty item, please contact us at thehouseofjewels@gmail.com so that we can assist you. We will provide a repair, replacement, or refund depending on the situation and in accordance with applicable law.
Items that Cannot be Returned:
For hygiene reasons, certain items (such as earrings) cannot be returned once the packaging has been opened, unless the item is faulty.
Legal Notice:
This returns policy is in accordance with European Union consumer protection laws, including the right of withdrawal.